If you're not happy with Zentro in your first 14 days, email us and we'll give you a full refund — no quibbles. After that, you can cancel any time, but we don't pro-rate the rest of the month.
We offer a full refund within 14 days of your first paid month if you're not satisfied with the Service, for any reason. To request:
Beyond the 14-day window, our subscription is non-refundable. You can cancel at any time and you'll keep access until the end of your current billing period. We don't pro-rate refunds for partial months.
Refunds may not be available if you've breached our Terms, your account has been suspended for misuse, the 14-day window has expired, or you've previously received a refund for this account. We may issue partial refunds or credits at our discretion for significant Service outages caused by us.
Email support@zentroai.uk or use the cancellation option in your account settings. We'll confirm by email. You'll keep access until the end of your current billing period.
If you disagree with a refund decision, contact us first — we want to resolve issues fairly. If we can't agree, you may pursue rights through your bank, payment provider, or the courts of England and Wales.
Email: support@zentroai.uk
Response time: within 1 business day